A grievance is an act, omission or occurrence that can be established on factual information or evidence including, but not limited to : dates ,times, places, and names of the other persons involved in the act, omissions or an occurrence in which the consumer feels constitutes injustice.
The following steps will serve as a guide for the resolution of grievances:
- An aggrieved consumer shall make his grievance known to his or her advocate.
- In the event that the grievance has not been resolved by Step 1, the consumer or his or her parent or guardian has the right to put his or her grievance in writing and present it to the Executive Director.
- The Executive Director will then present the written grievance to the advocate and arrange a personal conference with the parties involved.
- The Executive Director shall have final jurisdiction in the resolution of the grievance within 10 business days from the date the letter of grievance was submitted by the consumer.
If you feel the need for more information about your rights as a applicant or consumer of the Northern Nevada Center for Independent Living, you can contact the CLIENT ASSISTANCE PROGRAM (CAP) through the Nevada Disability Advocacy and Law Center (NDALC).
The Client Assistance Program (CAP) can be contacted at any of the following locations :
CAP provides Ombudsman services and can assist you if you have been denied services from any agency that provides services under the Rehabilitation Act. If a misunderstanding occurs between you and your advocate, CAP can provide mediation to resolve problems and assure fairness on all sides.
By signing below, I have received a copy of the NNCIL Consumer Grievance Procedure.